The whole platform as of Nov 7, 2026: what Natkiva does (the EMR and its modules) and how it runs (one address through a global load balancer, two regions with a standby, the database and its replica, our own phone servers, Sophie and the outside services). Planned, not built yet: fax (Sinch), Quest lab results, DoseSpot e-prescribing, insurance claims and insurer payments, and Zapier-style partner integrations. Click the picture to open it full size.
Security and HIPAA compliance
{{ rmSecBlurb }}
{{ sg.name }}
{{ sg.blurb }}
{{ sg.count }}
{{ si.t }}
{{ si.why }}
{{ si.note }}
{{ si.chip }}
Working documents
The privacy and security statement (kept current as we build), the HIPAA drafts and the design specs. Super Admins only; each opens in its own tab, where it can be printed or saved as a PDF. They describe how the system is protected, so do not share them outside the company.
{{ rmDocsMsg }}
{{ dg.name }}
{{ dg.count }}
{{ dd.title }}
{{ dd.status }}Open ›
{{ rr.name }}
{{ rr.blurb }}
{{ rr.count }}
{{ rr.doneMark }}
{{ rr.title }}
{{ rr.why }}
Owner: {{ rr.who }}
{{ rr.chip }}{{ rr.pri }}
Each section carries its own range.
Export CSV
Headline metrics
{{ rangeKpi }}
{{ rk.label }}
{{ rk.value }}
{{ rk.delta }}
Lead to completed service
Contacts created in the selected range
{{ rangeFunnel }}
{{ cv.name }}{{ cv.count }}{{ cv.pct }}
{{ fbFunnelLabel }}
YesNo
Where leads came from
Attributed at contact creation
{{ rangeSrc }}
{{ sr.name }}{{ sr.count }}{{ sr.pct }}
{{ fbSrcLabel }}
YesNo
Collected revenue trend
Settled payments by month · seven months
{{ rl.label }}
Collected revenue
Payments recorded in Front Desk
{{ rangeRev }}
{{ rb.value }}
{{ rb.month }}
{{ fbRevLabel }}
YesNo
Provider utilization
Booked hours against available hours
{{ rangeUtil }}
{{ pv.name }}
{{ pv.label }}
{{ fbUtilLabel }}
YesNo
{{ wt.label }}
{{ aiName }}
{{ wm.text }}
{{ wm.used }}
{{ wm.listLabel }}
{{ wm.planLabel }}
Open ›
Undo
Show the tasks ›
Show the report
{{ wm.calPatient }}
{{ wca.label }}
{{ wcd.head }}
{{ wcl.text }}
{{ wct.head }}
{{ wch.label }}{{ wct.more }}
{{ wcb.label }}
{{ wm.calMore }}
{{ wp.label }}
{{ wp.label }}
{{ wm.pickNote }}
{{ wa.label }}
{{ wm.text }}
{{ wm.status }}
{{ wi.label }}
{{ wModeLabel }}
{{ wNotice }}
↑
Tutorials
{{ wTutIntro }}
No tutorials yet. They will be added here one by one as they are built.
No tutorials for your role yet.
{{ wTutTitle }}
{{ wTutBlurb }}
{{ wTutCapLabel }}
Pop out ↗
{{ wTutBigIcon }}
Close
⏪ 10 s
{{ wTutPlayText }}
10 s ⏩
0:000:00
Loading the video…
{{ wTutErr }}
Try again
No tutorial matches what you typed. Try one or two other words, or clear the box to see the whole list.
{{ fr.title }} {{ fr.group }}
{{ fr.blurb }}
{{ fr.hit }} ({{ fr.hitAt }})
{{ fr.length }}
Play ›
{{ tg.arrow }}{{ tg.group }}{{ tg.count }}
{{ tu.title }}
{{ tu.blurb }}
{{ tu.length }}
Play ›
Scripts
The words spoken in each tutorial video. A Super Admin edits them here, ticks Ready to record when a script is approved, and Saves. A video is recorded only from a Ready script, and any edit takes the tick off. People with the Dev role can read the scripts but not change them.
No scripts are in the app yet. They are added from the repository with tools/tutorials/scripts_sync.mjs push.
Editing · {{ wScGroup }} · {{ wScWords }}
{{ wScReadyText }}
{{ wScReadyLabel }}
Close
Save
Read only. Only a Super Admin can edit scripts.
Unsaved changes.
{{ pr.text }}
{{ wScTitle }}
{{ wScBlurb }}
{{ st.n }}
On screen (in this order while the words are spoken):nothing, the screen stays+ Add an action
{{ ac.m }}.{{ ac.text }} (set in the repository file)×
On screen: {{ st.on }}
{{ st.say }}
{{ st.words }}
+ Add a scene belowRemove this scene
{{ sc.title }}
{{ sc.group }} · {{ sc.meta }}
{{ sc.status }}
{{ sc.editLabel }}
Not answered {{ wUnCount }}
{{ wUnIntro }}
+ Report a question
{{ wUnEmptyText }}
{{ uq.q }}
{{ uq.meta }}
Ask again
Teach {{ aiName }}
Dismiss
Taught answers {{ wUnTaught }}
{{ tq.q }}
{{ tq.a }}
{{ tq.meta }}
Edit
Remove
{{ wEmptyTitle }}
{{ wEmptyBody }}
{{ wEmptyCta }}
Setup check
{{ scCount }}
{{ scBlurb }}
{{ sg.kind }} “{{ sg.name }}”does not exist
Named in {{ sg.where }}
Add it
Fix ›
Guided setup with {{ aiName }}
{{ obGuideBlurb }}
{{ og.n }}
{{ og.t }}
{{ og.detail }}
Open ›
{{ og.askLabel }}
Patient
{{ d.initial }}
{{ d.name }}
Open full record
{{ d.phone }} · {{ d.email }}
Message
Call
Appointment
{{ d.emoji }}{{ d.status }}
Overview
Notes
{{ moreLabel }}
data-glass="card"
{{ mt.label }}
{{ o.label }} ›
{{ o.empty }}
Write an internal note about {{ d.name }}…
{{ nt.body }}
{{ nt.meta }}
{{ pr.title }}
{{ pr.meta }}
{{ pr.status }}
{{ paneLabel }}
{{ paneEmpty }}
Add {{ paneLabel }}
Appointment
{{ apn.name }}{{ apn.name }}
{{ ch }}
{{ apn.status }}
Appointment details
to
{{ apn.allDayLine }}
{{ apn.hint }}
Memo
{{ apn.memoLine }}
{{ apn.memoAction }}
Done
Notes
+ Add Note
{{ nt.date }} · {{ nt.meta }}
No note written from this appointment yet.
Services
+ Add service
Billing · Self-pay
Appointment Fee{{ apn.feeText }}
Client balance: {{ apn.balanceText }}
Duplicate{{ apn.saveLabel }}
{{ apn.trashTip }}
Your role can view this appointment but not change it.
{{ inboxView }}
+ New
Filters {{ inboxSort }} {{ inboxFilterChip }}
{{ mt.label }}
OPEN
CLOSED
{{ ef.label }}⋯
Mark as readMove to ▾Move to New{{ emailBulkDeleteLabel }}
{{ t.arrow }}{{ t.label }}{{ t.count }}⋯
+ Folder
{{ t.name }}{{ t.age }}
{{ t.initial }}
{{ t.name }}{{ t.age }}
{{ t.preview }}
{{ t.via }}
{{ t.badge }}
No conversations
Nothing matches this view, filter, or search.
Reset
{{ paneEmptyTitle }}
{{ paneEmptyBody }}
{{ th.initial }}
{{ th.name }} ›
Record
Assign
{{ th.closeLabel }}
Move to ▾
{{ th.readLabel }}
{{ th.deleteLabel }}
{{ convLine }}Select status
{{ m.avInit }}
{{ m.headFrom }}
{{ m.headMeta }}
Subject:{{ m.headSubject }}
To: {{ m.headTo }}
{{ m.dayLine }}
{{ m.text }}
{{ m.textMeta }}
{{ composerOffText }}
{{ mf.label }}×
B
I
U
Send
{{ ct.icon }}
Send
Message all
{{ archivedBtnLabel }}
Export CSV
Export all (zip)
{{ contactFilterChip }}
{{ contactCount }}
data-glass="card"
{{ cc.mark }}{{ cc.label }}
Create custom field
{{ selLabel }}
Message
Edit fields
{{ selTotal }}
Clear all
{{ allChecked }}
{{ nameHead }}
{{ hd.label }}
{{ r.checked }}
{{ r.initial }}{{ r.name }}
{{ cl.text }}
No contacts match
Try a different search, or clear the filter.
Clear filters
Today
{{ calDateLabel }}
{{ calView }}
⋯
{{ wd.dow }}
{{ wd.num }}
{{ it.time }}
{{ it.who }}
{{ it.svc }}
{{ dn }}
{{ mc.num }}
Closed · {{ mc.holiday }}
{{ it.time }}{{ it.who }}
{{ mc.more }}
{{ ym.name }}
{{ di }}
{{ yc.num }}
MDT
{{ rs.name }}
{{ rs.closedText }}
{{ rs.closedText }}
{{ rs.sched }}
{{ rs.people }}
All day
{{ chip.text }}
{{ h.label }}
{{ nowTime }}
{{ bk.line1 }}
{{ bk.line2 }}
{{ callFilterLabel }}
Extensions
{{ callRangeLabel }}
Call
Customer
Call type
Handled by
Duration
Summary
Date
{{ cl.name }}
{{ cl.type }}
{{ cl.flag }}
{{ cl.handler }}
{{ cl.duration }}
{{ cl.summary }}
{{ cl.date }}
No calls in this range
Widen the date range or clear the call-type filter.
{{ pt.label }}
Missed calls, voicemails and answered calls. Move to Old once a call has been dealt with.
{{ vb.label }}
{{ pc.name }}{{ pc.answeredBy }}{{ pc.when }}
{{ pc.number }}{{ pc.kind }}{{ pc.via }}NEW
{{ pc.transcript }}
{{ pc.playLabel }}Call backText backOpen recordReviewedReviewed ✓Move to OldMove back to New
{{ phoneEmptyText }}
Time Card
{{ tcKind }}
‹
{{ tcPeriod }}
This period
›
{{ tcPunchLabel }}
{{ tcStatus }}
{{ tcStatusSub }}
Today
{{ tcToday }}
This pay period
{{ tcTotal }}
Paid time off available
{{ tcPto }}
Sick time available
{{ tcSick }}
Paid time off
{{ tcPtoSub }}
{{ su.when }}{{ su.hours }}{{ su.status }}
Ask for paid time off…
Sick time
{{ tcSickSub }}
{{ su.when }}{{ su.hours }}{{ su.status }}
Use sick time…
{{ td.day }}
{{ sh.span }}{{ sh.hours }}{{ sh.flag }}Request a change
Describe the group in words. The boxes below fill in and you check them before you save. Don't type patient names.
Start from
{{ ps.label }}
Choose what the patients have in common. A patient must match everything you choose; choosing several of one kind means any of them. Leave everything alone for all current patients.
Status
Sex
Has had a visit for (service)
Seen by (provider)
Seen at (location)
How they found us
Treatment plan
Finds patients whose chart’s treatment plan has one of these words. Emails to this list can never mention the treatment: a campaign that does is refused when you check or send it.
{{ cmpLTreatNote }}
This list: {{ cmpLWords }}
{{ pl.t }}
{{ cmpLPreviewNames }}
+ {{ rs.name }}
{{ pk.name }}×
{{ cmpLProblem }}
Save list
{{ lr.name }}{{ lr.when }} · {{ lr.by }}Who is on it nowEditDelete
{{ pmFileProgress }}{{ pmFileNote }}The patient reads your reply in the portal; any notice they get never contains the text.{{ pmProblemText }}{{ pmSendError }}
Letter size, 8.5 × 11 in · click a field to edit it{{ fbPageCount }}
{{ it.label }}
{{ it.desc }}
{{ it.label }}
{{ it.label }}{{ it.star }}
{{ it.hint }}{{ it.icon }}
First
Last
Street
Apt / Suite
City
State
ZIP code
From the Patient name field🔒
{{ op }}
YesNo
{{ it.label }}{{ it.star }}
✕ Sign here
{{ tc.t }}
{{ it.plainLabel }}
+ Add a field
{{ pg.foot }}{{ pg.num }}
{{ fbProblem }}
Send secure link
Duplicate
Cancel
Save form
Form Builder AI
{{ fbAiStatus }}{{ fbAiChevron }}
Clear
Tell it what to build or change — text boxes, drop-downs, check boxes, dates, signatures, headings and instructions. Changes go straight into the form below; review, then Save form.
{{ ai.q }}
{{ ai.text }}
Undo
Replace form
Add questions
{{ fbAiHint }}
Add to form
Protected template. You can read every tile; to change anything, duplicate it and edit the copy. A copy can be switched on to take the calls.
Duplicate to edit
The call starts here, right after the “this call may be recorded” notice: tile 1 is the greeting. Tiles run top to bottom: a tile’s last element continues into the next tile, and a Caller answer can jump to any tile. Add elements from the list on the right into the tile marked “adding here” (click a tile to choose it). The agent does only what the elements say, in their order.
{{ tl.num }}
{{ tl.selText }}
↑
↓
✕
No elements yet. Pick one from the list on the right.
{{ el.who }}{{ el.name }}
↑
↓
✕
{{ pk.pickLabel }}
Only these (None = any):
{{ lm.label }}
{{ ch.name }} ✕
{{ fa.label }}or press {{ fa.press }}thenwithat
{{ el.legacyNote }}
Split into single steps
{{ xt.label }}
{{ fb.label }}or press {{ fb.press }}thenwithat
{{ el.flowNote }}
If the answer is not understood, the agent says
then
{{ el.cantNote }}
{{ fg.flagLabel }}
{{ el.skipTextLabel }}
{{ el.label2 }}
The agent says the clinic hours (Settings › General, and each location’s own hours).
{{ el.note }}
thenwithat
✕
+ Add an answer
{{ pk.pickLabel }}
Only these (None = any):
{{ lm.label }}
{{ ch.name }} ✕
What the agent does next
Make these separate elements
{{ sp.n }}
{{ sp.label }}
{{ sp.skip }}
Back to the Stages tile wording
+ Add a tile (the next step of the conversation)
Work flow · drawn from the tiles above as you edit
{{ cbProblem }}
{{ cbWarn }}
Delete
Close
Done
Elements
Click one to add it to the tile marked “adding here”.
{{ pg.group }}{{ pg.chevron }}
+ {{ pi.name }}
{{ pi.desc }}
{{ ffTitle }}
{{ ffDesc }}
{{ ffPageLabel }}{{ ffPageTitle }}
{{ qq.label }}
{{ qq.descText }}
{{ qq.sigName }}
Typing your name here is your electronic signature.
{{ qq.autoName }}🔒
{{ qq.multiDropLabel }}▾
{{ tc }}
{{ tr.label }}
{{ tcell.boxMark }}
{{ qc.mark }}{{ qc.label }}
!{{ qq.errText }}
{{ ffProblem }}
Cancel
‹ Back
Next ›
{{ ffSubmitLabel }}
Close
Print
{{ neHeading }}
{{ neStatus }}History{{ neShareLabel }}
Close
{{ neInfo }}
This note was signed before. It can only be signed again; it cannot be deleted.
Insert orders
From the latest progress note that has Orders
{{ neDraftLabelsText }}
Print medication labels for the orders you choose. The draft is saved first. Once made, the labels stay on the note until the orders change.
Create invoice from orders
{{ neOrderNo }} · Matches each order to a product. Future lab orders and follow-ups aren’t invoiced.
✓ {{ neOrderInvText }}
{{ neCopyLabel }}
{{ neCopyHint }}
Note
{{ tl.glyph }}
+ ICD-10
+ CPT
Listening… your words appear as you speak. Click the microphone to stop.
Dot phrases: type . to pick one ({{ neDots }})
Procedure map
Click in the note where it should go, then mark the sites on the diagram.
Diagnoses
None yet. Use + ICD-10 to add one (at most 12).
{{ dx.letter }}{{ dx.code }}{{ dx.desc }}↑↓×
Procedures
None yet. Use + CPT to add one. A new procedure points at diagnosis A.
{{ pc.code }}{{ pc.desc }}{{ pc.charge }}↑↓×
{{ mk.n }}{{ mk.label }}
{{ nm.title }}
{{ nm.sub }}
EditRemove
{{ neReadOnlyText }}
Take over this note
{{ neTakeOverText }}
Cancel
Take over
{{ neSignedTitle }}
{{ mk.n }}{{ mk.label }}
{{ nm.title }}
{{ nm.sub }}
EditRemove
Codes
{{ neInsText }}
{{ neSignature }}
{{ neSoMark }}{{ neSoText }}
Order sign-off needed
Someone other than {{ neSoAuthor }} confirms the medication in these Orders is correct and was filled correctly. Payment can't be taken on this patient's invoices until it's signed off.
{{ neSoAsked }}
Sign off orders
You were asked to review these orders. Signing off closes the task and lets payment be taken.
Pick who to ask, then Send task. Everyone picked gets the task; when one of them signs off, it closes for everyone.
{{ ch.label }}
Send task
Record an exception
No one else has the “Sign off on orders” permission (Settings → Users → Roles and permissions).
{{ neLabelsText }}
Print medication labels for the orders you choose. Once made, the labels stay on the note until the orders change.
Create labels becomes available once these orders are signed off.
History
{{ nh.text }}
{{ neReopenKeptText }}
Cancel
Reopen note
{{ neFooterText }}
Remove orders
Orders
Close
Delete note
Send prescriptions
Save
Sign
Reopen
Copy Orders
From
{{ fl }}
{{ idTitle }}
Reason for this edit: {{ idReason }}
Bill To
{{ bt }}
Invoice
{{ idRef }}
Issued: {{ idIssued }}
Date
Description
Qty
Price
Discount
Amount
{{ il.date }}
{{ ac.name }}{{ ac.cat }}{{ ac.price }}
No product matches — the text will be used as a custom item.
−
+
1
{{ il.amount }}
{{ il.taxLabel }}
Discount {{ il.discText }} · why?
Bill monthly{{ il.planLabel }} · the rest is charged to the card on file
+ Add item
Add from orders
Copy last invoice items
Subtotal{{ idSubtotal }}
Discount{{ idDisc }}
{{ idTaxLabel }}{{ idTax }}
Total{{ idTotal }}
{{ idTaxNote }}
{{ idSkipped }}
{{ idPlanNote }}
{{ idUnmatched }}
Repeat
{{ idRepeatNote }}
{{ idProblems }}
Cancel
Save invoice
Editing. Reason: {{ ivReason }}
{{ ivFollowUp }}
Discount reasons · clinic only, not on the patient's invoice
{{ dn }}
Edit history
{{ ih }}
{{ ivSource }}
Cancel invoice
Reopen ▾
Change
Pay invoice
Text a pay link
Print / PDF
Close
Cancel
Save changes
New uploaded labs · {{ liCount }}
Upload lab PDF
{{ li.patient }}· lab {{ li.date }}
{{ li.file }}
{{ li.meta }}
{{ li.btn }}
No new labs. Use Upload lab PDF to add a patient's results.
AI created labs · {{ laCount }}
{{ la.patient }} · AI report {{ la.date }}
{{ la.link }}
{{ la.meta }}
{{ la.btn }}
No AI reports yet. They appear here after a lab on the left is marked Reviewed / AI create.
Newest first. Each entry stays here for 7 days after upload once both reports are reviewed and in the chart; anything not yet reviewed stays until it is.
{{ mk.label }}
{{ mk.value }}
{{ mk.delta }}
Next 30 days
Charges to cards on file, soonest first · a text goes to the patient three days before each
Statuses drive contact filters and every automation that fires on a stage change. Add, edit, drag to reorder, or move a status between Open and Closed; click a status to edit it.
Open statuses
These indicate that a contact is active in your cycle, progressing towards a closed deal or completed project.
Change statuses automatically
{{ autoStDesc }}
{{ os.emoji }}
{{ os.name }}
{{ os.desc }}
{{ os.ruleText }}{{ os.ruleDaysText }}
{{ rr.mark }}{{ rr.label }}
Which services count:{{ rr.subLabel }} ▾
Add Status
Closed statuses
These indicate that a contact is no longer active in the sales cycle. Each one counts as Won, Lost or Unqualified.
Calendar export is off for your account. An admin can turn it on under Calendar export below, or through your role’s permissions.
Calendars in your link
{{ sec.cfScope }}
{{ cc.mark }}{{ cc.label }}{{ cc.note }}
{{ sec.cfNoCalsText }}
Copy link
New link
Turn off
No link yet. Pick the calendars above, then create your link.
Create my link
What leaves the clinic: the service type, the start and end time, and the calendar name. Never a patient name, phone, email, note, chart or anything else. Cancelled and no-show appointments are left out.
Loading…
{{ ce.name }}
{{ ce.sub }}
{{ ce.ownMark }}Can export
{{ ce.anyMark }}Any calendar, not only their own
Use the role’s setting
Match right patient tile to center
When on, choosing another patient in the right Patient tile also switches the open chart in the middle to that patient, so only one patient is on screen. When off, the right tile and the chart stay separate: a caller can load into the right tile while the chart stays open. For the whole clinic.
Layout for{{ sec.layoutNote }}
Use the clinic default
{{ tr.label }}
{{ tr.hint }}
Tasks tile shows tasks for
Click names to add or remove them. With nobody picked, the tile shows the signed-in user’s own tasks.
{{ ch.label }}
@
{{ er.email }}
{{ er.provider }} · {{ er.meta }}
Main
Make main
Edit
{{ er.btn }}
No mailboxes yet. Use Connect a mailbox (Google, Microsoft 365 or by hand), or add an address below to set up who sees it first.
+ Add another mailbox address
{{ sec.emailNote }}
{{ sec.obSummary }}
{{ ob.dot }}
{{ ob.label }}
{{ ob.meta }}
Test
{{ ob.goLabel }}
Calls the team starts show
Numbers people may pick
Each person picks in their name menu › My caller ID. The main number is always offered.
{{ sec.ciMain }}
{{ ca.label }}{{ ca.kind }}
{{ dp.name }}
{{ dp.sub }}
{{ dp.status }}
Accept addressEdit{{ dp.lostLabel }}Delete
{{ sec.dpNote }}
{{ ib.name }}
{{ ib.kindLabel }}
{{ ib.usedText }}
RenameDelete
{{ ib.evLabel }}
{{ ip.label }}{{ ip.kind }}
No active users yet. Add them in Settings → Users.
No inboxes yet: every number’s texts are on the Texts page and its voicemails on the Phone page, for everyone who may see them.
{{ ap.number }}
{{ ap.sub }}
{{ ap.status }}
No number is listed in Settings › Phones yet, so calls follow Today’s setup below.
{{ sec.apNote }}
Greetings the AI plays · {{ ag.title }}
{{ vt.arrow }}{{ vt.name }}{{ vt.summary }}
{{ vt.kindLabel }}
{{ vt.whenText }}
{{ vt.howText }}
{{ vt.recStatus }}
Edit
{{ vt.previewLabel }}
{{ vt.recordLabel }}
Play draft
Use it
Discard
{{ sec.atToday }} Text conversation tile ›
{{ at.number }}
{{ at.sub }}
No number in Settings › Phones can text yet, so texts follow Today’s setup.
{{ ac.name }}
{{ ac.sub }}
When · {{ ac.when }}
{{ sec.acEmptyText }}
{{ mu.name }}
{{ mu.sub }}
Sees
Sends from
Add or connect a mailbox above, then choose who sees it here.
No active users yet. Add them in Settings → Users.
{{ tb.label }}
{{ sec.tabToggleLabel }}
{{ pr.name }}
{{ pr.sub }}
Manage
{{ sec.portalEmpty }}
{{ sr.name }}
{{ sr.sub }}
{{ sr.btn }}
Module switches are kept in the Natkiva console. A switch here goes through the console. Open the console ›
{{ sec.modNote }}
Usage
{{ sec.modUsageMonth }}
{{ sec.modUsagePrev }}
{{ ur.label }}
{{ ur.now }}
{{ ur.prev }}
{{ sec.modUsageNote }}
{{ mr.label }}
{{ mr.blurb }}
{{ mr.needs }}
{{ mr.status }}
Request it
{{ mr.requested }}
{{ sec.rgNote }}
{{ rr.label }}
{{ rr.value }}
Postpone 24 hours
The move back to Iowa is skipped tonight and tried again after that.
Old databases kept
{{ kp.title }}
{{ kp.sub }}
{{ kp.btn }}
{{ kp.listNote }}
{{ lr.table }}
{{ lr.id }}
{{ lr.what }}
{{ sec.ansNote }}
{{ sec.ansEmpty }}
{{ aq.where }}
{{ aq.question }}
{{ aq.sub }}
{{ an.label }}
{{ an.digit }}
{{ an.phrases }}
Edit phrases…
{{ md.label }}
{{ sec.missNote }}
{{ sec.missEmpty }}
{{ mg.where }}
{{ mg.question }}
{{ mg.sub }}
{{ pc.text }}
{{ mg.note }}
Add as a word answer
Also understood as…
Write a reply
Handled
‹
{{ sec.toMonth }}
›
{{ dw.label }}
{{ tc.num }}
{{ ti.label }}
{{ tr.name }}
{{ tr.sub }}
{{ tr.status }}
{{ sec.toEmpty }}
{{ fg.title }}
{{ fc.label }}{{ fc.code }}
Filled by the AI agent (calls and texts)
{{ af.code }}{{ af.desc }}
No custom conversation yet. Use + Create new conversation.
{{ cv.mark }}
{{ cv.name }}
{{ cv.sub }}
{{ cv.usedBy }}
{{ cv.useText }}
Duplicate
{{ cv.editLabel }}
+ Starter: Front desk agent
Hears everything the caller says; skips what was already said; day and night.